Ordering

Our Products

Our scionwood are typically 3/16” to 1/4" caliper and 12" long or equivalents.

Our rootstock is 1/4" caliper.

Our trees are 3-5 feet tall.

Our trees are packaged in a cardboard box with the roots tucked in a sturdy plastic bag with moist newspaper inside tightly bound with string. This will ensure the tree roots will remain sufficiently moist upon arrival to your home. We also include the appropriate planting instructions for the trees.

  

Custom Grafting

We will graft your scionwood for you on our rootstock.   To order, select either Custom Benchgraft On Customer's Apple Wood or Custom Benchgraft on Customer's Pear Wood from our website.   Choose the quantity and rootstock to use for the benchgrafts.

Cut and ship your scionwood toward the end of winter while the tree is still dormant.   For the scionwood, you need to cut sticks of last year’s new growth.   See this blog on identifying new growth. Follow our instructions on how to cut and store the scionwood. We ask that the caliper of the scionwood is at 3/16” to 1/4” in caliper.   We need 12” of scionwood for every three grafts.

We suggest you ship using USPS Priority Mail.   The post office has boxes you can use.  

 

Shipping Season

Our shipping season begins in late January and continues until all stock is sold or the end of May.  Please specify a shipping address acceptable for USPS delivery.

We typically ship on Mondays from late January through to the end of May.  Here's what we ship and when:

Scionwood:  Late January - Early May

Trees, Rootstock, and Benchgrafts:  Early March - end of May or whenever we run out

We don't like to ship trees, rootstock and benchgrafts earlier than March because of the cold weather in Wisconsin.  We don't want your order to be cold damaged.

Customers can enter a requested ship date when checking out.   We will make every effort to honor that date as long as it doesn't conflict with our rules above.   Winter weather can affect shipping date.

When no requested ship date is entered, we ship based on the customers growing zone.   See table below.

Zone Shipping Time
1a EOM April
1b EOM April
2a EOM April
2b EOM April
3a EOM April
3b EOM April
4a Mid April
4b Mid April
5a Mid April
5b Mid April
6a EOM March
6b EOM March
7a Mid March
7b Mid March
8a EOM February
8b EOM February
9a EOM January
9b EOM January
10a EOM January
10b EOM January

 

Pickup Orders

We do not have retail hours.   All pickups are by appointment only.   We will need at least one days' notice to have your order ready.   We can also do grab and go with enough notice.

 

 Shipping Charges

When you place an order during the checkout, please indicate a desired shipping date.  We will make every effort to honor that shipping date. 

We typically ship with USPS Priority Mail.

We only ship to addresses in the United States.

** PLEASE NOTE: Due to the volatile nature of shipping costs, we reserve the right to reassess shipping charges prior to shipment. We will contact you if there are changes prior to shipment.

 

Cancellation Policy

We will retain a $5 fee or 10% of the order total, whichever is greater.  This fee covers the credit card fees we are charged for both when you place your order and when we have to credit it back to your card.

 

Guarantee Policy

Please inspect your order upon receipt and contact us immediately if something is missing or incorrect. Occasionally, damage can occur during shipping. For damaged shipments, take pictures of the damage, contact the shipping company (USPS or UPS) because there is insurance on the shipment, and contact us. For trees with broken limbs or tops, prune to the next good bud as long it’s above the graft union. The tree with grow fine.

We guarantee to ship healthy products, that will grow, and are true to their names. We expect that you will follow our care instructions from the moment it arrives. Because we have no control over growing conditions such as weather, soil, cultural practices, pests, wildlife, or accidents, we cannot guarantee product survival past leaf break. If you have thoroughly cared for the product and it does not leaf out, we will issue a refund or coupon. We cannot offer replacements except for scionwood if requested during shipping season and it’s still available.

For scionwood or rootstock orders, we do not issue refunds or replacements based on diameter of wood. We are not responsible if your grafts fail.

Please don’t hesitate to contact us with any questions or concerns.